Platforum9 Privacy Policy
Effective Date: 05/09/2025
Controller: Platforum9 Limited (“Platforum9”, “we”, “us”, “our”)
Registered Office: The CHQ Building, Custom House Quay, North Wall, Dublin 1, D01
Y6H7, Ireland
Contact (Privacy/DPO): privacy@platforum9.com
1. About this Policy
This Privacy Policy (“Policy”) explains how Platforum9 processes personal data when you
use our social audio services, including our iOS and Android apps, our website, our
customer support, and any other Platforum9 service that links to this Policy (collectively, the
“Platforum9 Service”). This Policy complements, and should be read alongside, our Terms
of Service and Community Guidelines.
From time to time, we may introduce new features or services. Unless stated otherwise
when introduced, they will also be subject to this Policy.
Age: Our Service is for users 18+ only.
2. Your personal data rights and controls
Under the GDPR and Irish data protection law, you have rights over your personal data.
Some rights apply only when we rely on specific lawful bases. Below is a summary of your
rights and how to use them (consistent with your policy’s rights table and approach).
● Be informed: We inform you via this Policy, in-product notices, and by answering
questions when you contact us.
● Access: Request a copy of your personal data via “Download your data” in Privacy
Settings (when available) or by contacting us.
● Rectification: Ask us to correct inaccurate or incomplete data; you can also edit
profile fields directly.
● Erasure: Request deletion where, for example, data is no longer needed, you
withdraw consent (where relied upon), or you object and we have no overriding
legitimate grounds. Limits apply where retention is required for safety, fraud
prevention, legal obligations, or the establishment/exercise/defence of legal claims.
You may also remove certain audio/content yourself.
● Restriction: Request we stop processing in certain cases (e.g., accuracy contested,
processing unlawful, no longer needed, or pending objection).
● Object: Object to processing based on our legitimate interests or to tailored
advertising (if/when implemented). Controls are available in Privacy Settings; you
can also contact us.
● Portability: Request an electronic copy and/or transmission to another service
where processing is based on consent or contract; we will reasonably honour
requests in other cases where feasible.
● No solely automated decisions: We do not carry out automated decision-making
that produces legal or similarly significant effects without human involvement.
● Withdraw consent: Where we rely on consent, you may withdraw it at any time via
controls or by contacting us.
● Complain: You may lodge a complaint with the Irish Data Protection Commission
or your local supervisory authority.
Tailored advertising controls. If we introduce interest-based ads in the future, you will
have clear opt-outs/controls in Privacy Settings. We will not enable tailored ads for users
below the applicable advertising age in their country. Until then, any ads (if present) will not
be tailored using your behavioural data.
3. Personal data we collect about you
We collect categories of data consistent with your original schema, refined to remove
payment data for now (since there are no payments at this time) and to emphasise
voice/audio processing for sessions, chats, and replays.
A. Collected when you sign up or update your account
● User Data: profile name, email address, password, phone number (optional), date of
birth (for 18+ verification), country, street address (where required for lawful notices
or eligibility checks), professional details (e.g., place of work;
qualification/professional body), and optional university/college (e.g., Platforum9
Student). Some of this may be inferred from your device (e.g., country/region).
● Street Address Data: Only where needed (e.g., to deliver legally required notices or
eligibility checks). Address verification may use third-party tools (e.g., mapping).
B. Collected through your use of the Service
● Usage Data: actions within Platforum9 (e.g., search queries; forum/session history;
content you create or share; bookmarks; settings; interactions with other users;
inferences about interests); use of third-party apps/devices; content you post (audio,
text, images, titles, descriptions, communications).
● Technical Data: IP address; device identifiers; connection type; OS and app version;
browser; language; DRM and device/app discovery metadata for integrations;
general (non-precise) location (country/region) derived from technical data/payment
currency (if payments later resume).
● Device Sensor Data: motion/orientation data if required to provide a feature (you
control device permissions).
C. Additional data you may choose to give us
● Voice Data (Audio + Transcripts): audio you speak or upload; session recordings;
voice messages (DMs/VMs); and automated or human-assisted
transcripts/summaries. We use these to provide replays, summaries, moderation,
and trust & safety (and, where you agree, for marketing such as showcasing
platform capabilities).
● Survey/Research Data: responses when you take part in surveys, research, or
feedback activities.
No payments right now. If we reintroduce in-app/web payments, we will update
this Policy to explain related processing (and surface in-product notices where
required).
D. Third-party sources
● Authentication partners: if you sign up/login via another service, they provide us
with necessary info to create your account.
● Third-party apps/services/devices you connect: if you connect social media,
speakers, phones, watches, automotive platforms, voice assistants, or partner apps,
they may share data to enable the integration (with your permission).
● Technical service partners: non-precise geo (e.g., IP to country/region); security
tools for account protection.
● Marketing/analytics partners: high-level inferences about interests (if/when
marketing features are enabled).
● Acquired companies: where applicable in future, we may receive your data to
enhance products/services.
If you try the app without an account (logged-out experience), we collect limited Usage Data
to ensure the right experience for your country/region and to understand usage; this may be
linked to your account if/when you sign up.
4. Our purposes and legal bases
We process personal data for the purposes below under the listed legal bases, aligned to
your tabular model.
Purpose
Legal Basis
Categories Used
Provide the Service (create/secure
your account; personalise; deliver
the app)
Performance of a contract
User Data; Street
Address Data; Usage
Data; Voice Data
Provide further Service features
(e.g., link sharing)
Legitimate interests (keep
service running &
accessible)
User Data; Street
Address Data; Usage
Data; Voice Data
Optional features (where clearly
offered)
Consent
User Data; Usage
Data; Survey/Research
Data
Diagnose, troubleshoot, fix issues
Performance of a contract
User Data; Usage Data
Evaluate/develop features,
technologies, improvements
(including recommendations over
time)
Legitimate interests
(improve products for
users)
User Data; Usage
Data; Voice Data;
Survey/Research Data
Marketing/advertising where
consent is required (e.g., cookies,
email marketing)
Consent
User Data; Usage
Data; Survey/Research
Data
Other marketing where consent is
not required (e.g., service
communications)
Legitimate interests
User Data; Usage
Data; Survey/Research
Data
Legal compliance (e.g., age
checks, lawful requests)
Legal obligation
User Data; Street
Address Data; Usage
Data; Voice Data;
Survey/Research Data
Requests from authorities/courts
Legal obligation;
Legitimate interests (assist
serious-crime
prevention/detection)
User Data; Street
Address Data; Usage
Data; Voice Data;
Survey/Research Data
IP takedown/inappropriate content
actions
Legitimate interests
(protect IP/original
content)
User Data; Usage
Data; Voice Data
Establish/exercise/defend legal
claims
Legitimate interests (seek
legal advice; protect
ourselves/users)
User Data; Street
Address Data; Usage
Data; Voice Data;
Survey/Research Data
Business
planning/reporting/forecasting
(aggregated)
Legitimate interests
(operate business
successfully)
User Data (minimal);
Usage Data
(Where we later reintroduce payments, we will add a payments row with contract/consent
basis and specify Payment & Purchase Data.)
5. Sharing your personal data
Public information. Certain information may be public by design (e.g., profile name/photo;
your public Forums/Sessions; public content you post; who you follow and who follows you),
except where you have blocked a user or adjusted visibility. Sharing to third-party platforms
means those services may store a copy under their own privacy terms.
You may choose to share with:
● Connected apps/services/devices (via integrations you enable) to use the Service
with those tools; you can revoke connections in Apps under your account.
● Support Community (if/when offered) where your community profile/posts are
visible in that space.
● Other Platforum9 users (e.g., visibility of your activity depending on your settings).
We may share with:
● Service providers (hosting, security, analytics, moderation/transcription, customer
support) under data-processing agreements.
● Payment partners (not currently applicable; if payments are reintroduced, we’ll
update this Policy and provide appropriate notices).
● Advertising/marketing partners (only if/when implemented and subject to your
settings/consent as applicable).
● Hosting platforms/podcast providers for delivery of certain media (as applicable
and per their privacy terms).
● Academic researchers in pseudonymised form for statistical analysis or study.
● Affiliates / future group companies (if established) to maintain and improve the
Service.
● Law enforcement/authorities/litigation parties where required by law, valid
process, or vital interests (e.g., safety).
● Potential purchasers in the event of merger, acquisition, or asset sale, under
appropriate safeguards.
We do not sell personal data.
6. Data retention
We retain personal data only as long as necessary to provide the Platforum9 Service and for
legitimate and essential business purposes (performance, planning, safety, legal
compliance, and dispute resolution). We follow a combination of user-controlled deletion,
fixed retention periods, lifecycle retention tied to account status, and extended
retention for limited legal/safety purposes—all consistent with your policy model.
Examples:
● You can remove certain items (e.g., profile photo or your audio segments) yourself.
● Search queries may expire after a defined period (e.g., ~90 days).
● Account-tied data (e.g., core profile) is typically retained until account deletion, then
deleted or de-identified.
● Extended retention (post-deletion) may apply in limited cases, e.g., to meet legal
obligations, preserve evidence for investigations/litigation, protect user safety, or
enforce our policies.
Audio/Voice Data. Session recordings, replays, voice messages, and transcripts are kept
for as long as needed for replays, summarisation, moderation, and safety/compliance.
Moderation holds may extend retention where a complaint or investigation is ongoing (or
reasonably anticipated).
We maintain an internal retention schedule and periodically review retention horizons.
7. International transfers
We may transfer personal data outside the EEA/UK to service providers or partners. When
we do, we use appropriate transfer mechanisms to protect your data and your rights,
including EU Standard Contractual Clauses (SCCs) and/or transfers to jurisdictions
covered by European Commission adequacy decisions. We may also apply additional
safeguards (encryption, pseudonymisation, transfer risk assessments, and policies for
challenging disproportionate government requests).
You can exercise rights under SCCs by contacting us or the relevant processor.
8. Keeping your personal data safe
We use appropriate technical and organisational measures to protect personal data,
including encryption in transit and at rest, access controls, pseudonymisation, and retention
minimisation. No system is 100% secure, but we take continuous steps to reduce risk. You
can help by using a strong, unique password, limiting shared-device access, and signing out
on shared devices (e.g., “Sign out everywhere”).
9. Cookies & similar technologies
We use cookies and similar technologies on the website/app to operate the Service,
measure performance, and (if/when enabled) support analytics/marketing. See our Cookies
Policy for details and controls.
10. Changes to this Policy
We may update this Policy from time to time. For material changes, we will provide
prominent notice (e.g., in-app banner, email, or device notification) and indicate the effective
date. Continued use of the Service after the effective date signifies acceptance of the
updated Policy.
11. How to contact us
Questions or concerns about privacy? Contact our privacy team/DPO:
Email: privacy@platforum9.com
Post: Platforum9 Limited, The CHQ Building, Custom House Quay, North Wall, Dublin 1,
D01 Y6H7, Ireland
(If you previously saw our Dogpatch address, please use the CHQ address above going
forward.)
Supervisory authority
You can contact the Irish Data Protection Commission (or your local authority) if you
believe your rights have been infringed. We encourage you to contact us first so we can try
to resolve your concern quickly.
